Warranty Policy
Sensa Something Inc. (“SensOn”) provides a one-year limited warranty on all rechargeable and battery-powered products purchased directly from senson.ai or from an authorized reseller.
Warranty Coverage
If a product is found to be defective due to manufacturing issues (excluding damage caused by misuse, accidents, or unauthorized modifications) within the warranty period, it may be eligible for replacement.
To initiate a warranty claim, please contact support@senson.ai with:
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A description of the issue
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Proof of purchase
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Photos or videos of the defect (recommended)
Once all information is verified, we will guide you through the replacement process. Verification typically takes 3–5 business days.